Shop Policy
Purchase order procedures
1. Customers are welcome to browse our website: Acesign.com.au and select their suitable products and click “ADD TO CART” or “Order now” button to purchase.
2. Click “Check Out” and select your payment methods. Please note it’s your responsibility to check the products dimensions, method of usage and installation, material of the products, features of the products etc before making payment (Check Out).
3. A payment web page will give you guidelines to assist you for payment procedures. Once payment has been accepted, you will receive an order confirmation via email.
4. We will then dispatch the product within per listed turn around time after order has been placed and payment has been confirmed.
Receipt of products
1. Inspect all boxes, packaging & products. You should tell us immediately, within 7 days of delivery of the order if you find any damage.
2. Take detailed photographs of the damaged products and send the photos to:sales@acesign.com.au.
3. Keep all boxes and packing materials and re-pack the products as what they were received / original packaging.
Returns and Exchanges
1. Please note that it’s our customers’ responsibility to check the products dimensions, method of usage and installation, material of the products, features of the products before making payment. We strongly recommend our customers choose and check your order carefully before purchasing.Acesign.com.au is not obliged to provide refunds for “change of mind” reasons or reasons of customers purchasing error. It’s our customers” responsibility to double check that the products are suitable for the purposes of your usage, unless:
2. The product reserves its original packaging; the product is unopened, in as new and saleable condition and is current stock / product line.Acesign.com.au may accept such returns. However the customers will be responsible for the cost of postage to return such product. WhereAcesign.com.au accepts a return product for “change of mind reason”, we may charge our customers administration and returning product fees up to 25 per cent of the product price which is listed on your tax invoice / customer receipt.
3. Our customers are entitled to a replacement or refund for a product damage or a “major failure” only if the product fails to be an acceptable quality. However it is only entitled if the damage is reported within 7 days if receipt of order.
4. Product replacement cannot be entitled if our current product is not available or the product line has been ended.
5. Acesign.com.au makes effort but does not guarantee, to process refund and replacement within 30 days of receipt by us of the returned product.