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FAQs

Order

We accept all major credit cards including Visa, Master Card, (2% surcharge, 3% for international cards) – fill up details at the bottom of the Invoice, scan and send back to us. Or you can pay over the phone for orders less than $1000 ((2% surcharge, 3% for international cards). No surcharge for BSB transfer, sent remittance back to us.

Each installer we have dealt with have publiabliity insurance, relevant certificates, white card etc to ensure your sign be intalled properly.

Every signage item you buy at ACE sign comes with one year warranty.

Yes, it will be simple if you could provide your previous invoice number and one of our sales team will contact you.

Our ACEsign design team can supply you a low resolution mockup based on your idea to have same design applying.

Return

We will review the whole process to make sure every signage item to meet signage industry standard. If you are still unsatisfied after fixing we will fully refund your payment.

Shipping

It is normally $18+gst within metropolitan Melbourne for small parcels. We will provide an estimate dispatch date once payment and artwork proof confirmed.

We ship our orders with standard road couriers, they are not a guaranteed delivery service, however we find that they are usually pretty reliable. Please find the estimated delivery times below for each major city.

  • Sydney Metro: 3-4 business day estimate
  • Brisbane Metro: 4-5 business day estimate
  • Melbourne Metro: 1-2 business day estimate
  • Canberra Metro: 2-3 business day estimate
  • Adelaide Metro: 2-3 business day estimate
  • Perth Metro: 4-5 business day estimate
  • Hobart Metro: 4-5 business day estimate
  • Darwin Metro: 6-7 business day estimate

Please note: as a result of the Covid-19 crisis our couriers are busier than ever and some delivery times may be impacted.

Product

Please sent us artwork in the following file format and our design team will send you artwork proof before proceeding job.
#Invoice number_item name_size_proportion(like 10%, 50% if overall size is over 5.7m width)

Yes, we can customize your sign according to your request, please kindly sent your artwork in vector file (ai, eps or pdf) to design@acesign.com.au

Generally, there is no size limit but contents and image need to be present in a reasonable ratio.

Every signage item you buy at ACE sign comes with one year warranty.

Please sent a photo of unwanted sign to sales@acesign.com.au and one of our sales team will review your projects and arrange installer to provide a solution to remove.

Please send the name of fonts with invoice number to design@acesign.com.au.

Others

Please email accounts@acesign.com.au for any information you need update.

Normally $30+gst with design setup (size, fonts, contents); if it is regarding logo creation, our designer will supply you a quote separately. For more information, please check our signage design page.

Our standard turnaround is 2-3 days after payment made and artwork proof for most printing. Due to current restrictions, production may delay 1-2 days and installation may delay 3-5 working days.

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Contact
1800 996 495 sales@acesign.com.au Unit 4, 222 Fairbairn RD, Sunshine West, Victoria, 3020 Australia