Shipping Policy
Pick up
1. Customers are welcome to pick up their orders from our warehouse. Our warehouse address: Unit 4, 222 Fairbairn Road Sunshine West VIC 3020 Australia. Pre-appointment required for product collection.
2. Customers / Drivers are required to present a valid tax invoice when picking up their products. We cannot release the products if this information cannot be produced by our customers.
3. We recommend our customers / courier drivers to check their products prior to leaving our dispatch. Product damage claims and quantity discrepancies will not be accepted once the products have left our warehouse.
Delivery
1. If the customer uses their own courier service, ACE Sign cannot guarantee any damage to the goods whilst in transit. If the goods are delivered byACE Sign’s courier company any damage in transit will be covered by warranty but only if the damage is reported within 7 days if receipt of order.
2. Acesign.com.au has contracted courier team to provide delivery services. Standard Australia national delivery rates are listed clearly on the website and from the shopping cart. Delivery charges are listed clearly on the payment invoice from our website.
3. Delivery charges are dependent on individual items. Usually based on the product size, product weight, quantity of products and the order is to be delivered. Freight / charge will be calculated and you will be advised of their freight / charge amount before you agree, submit your purchase order and making any payment.
4. The standard Australia national delivery rates which are listed on our website are based on maximum weight of 10kg per each purchase order.
5. Delivery rates are subject to alteration, all rates are GST exclusive on our website.
6. Acesign.com.au does not responsible for any loss, damage or theft of items once they leave us. Therefore, we suggest you to insure your purchased items.
Freight costs, shipping and delivery time frames
1. Postage is vary from product to product, so please refer to the product page for the exactly charge of delivery for each item.
2. Delivery rates are based on estimate freight cost to metro area of major cities such as, Sydney, Brisbane, Melbourne, Adelaide, Hobart, Canberra. For other locations postage are subject to alternation, all rates are GST exclusive. Customers should always confirm the freight charge with us if they unsure about this.
3. Orders do not require printing are generally dispatched within 1-2 business days after payment is confirmed.
4. Products which involve printing or additional customised service will require a lead time before dispatching. These are generally dispatched within 3-7 days after artwork is approved and payment is confirmed. Orders with longer leading time are clearly stated in the product pages.Urgent order, please contact our sales representatives for quote on additional charge and an accurate delivery time frame and freight cost.